Privacy Policy

PRIVACY POLICY

1. Introduction

The following privacy policy sets out how we collect, store, use and process your personal information (“Personal Information”) (as defined in the Protection of Personal Information Act No. 4 of 2013 (“POPIA”)). We update this policy from time to time, so kindly refer to it occasionally. Should you wish to talk to us or ask any questions about this policy, please contact us on telephone number: 011 484 3149 or via email at: info@melrosemammo.co.za.

2. Who We Are

Our full, registered name is Melrose Arch Mammography Inc., a company incorporated in accordance with the applicable laws of South Africa. Our registered address is 1st Floor, 10 Melrose Boulevard, Melrose Arch, 2037.

If you make contact with us via phone, email, website (www.mammogram.co.za), WhatsApp, any messaging service, or any social media platform, and/or you are referred to us by any other doctor(s), your Personal Information is collected, used, processed, and stored in accordance with this privacy policy and the applicable rules as set out in POPIA.

3. How to Change the Way Melrose Arch Mammography Contacts You

3.1 We will not contact you unless you have given us permission to do so. However, if you would like to change how you hear from us, or no longer want us to contact you at all, please call us at: 011 484 3149 or email us at: info@melrosemammo.co.za.

3.2 If you tell us that you no longer want to hear from us, please be aware that we may still need to contact you for follow-up appointments, administrative issues, or to provide you with requested information.

4. How Does Melrose Arch Mammography Collect Your Personal Information?

4.1 Directly from you:

  • When you interact with us via telephone, WhatsApp, email, website, or social media.
  • When you visit our website, we may gather information like pages visited or time spent on the page to improve the user experience.

4.2 Indirectly from you:

  • When you interact with third parties such as referring doctors, medical specialists, or give permission via social media platforms like Facebook, WhatsApp, or Instagram.
 

5. What Personal Information Does Melrose Arch Mammography Collect and What is It Used For?

The Personal Information collected depends on your interaction with us and may include:

  • Your name, contact details, ID number, marital status, email, postal address, medical information, and other related data.
  • We use this information to provide you with the necessary medical care and treatment.

We may also use your information to contact you, process medical procedures, communicate updates, and for administrative purposes. To change how we use your information, contact us at 011 484 3149 or info@melrosemammo.co.za.

6. Keeping Your Personal Information Safe

We ensure appropriate controls are in place to safeguard your Personal Information, and we never share it with or sell it to any unrelated or unauthorized third parties. However, internet transmission is never completely secure. We take all possible steps to secure your information once received, and our staff is trained to protect your data.

7. Sharing of Personal Information

We do not share any data of registered users with any third parties. Your data is handled with the utmost care and is kept confidential according to the requirements of South African law and POPIA.

8. Your Rights

8.1 You have the right to request a copy of your Personal Information and ask us to update or correct it if inaccurate.

8.2 Depending on the context, you may also request deletion of certain data (subject to HPCSA guidelines) or withdraw consent for us to contact you.

9. Melrose Arch Mammography & Cookies

Cookies are small text files that help improve your experience on our website. We use cookies to personalize your interaction with our website and analyze user behavior. These cookies do not store personal information and are used solely for website performance improvement.

Cookies and similar technologies help us to:

  • Personalize the website to your requirements.
  • Estimate visitor numbers and analyze traffic patterns.
  • Measure the effectiveness of marketing communications.

You can set your device to accept or reject cookies. For instructions on how to manage cookies, please visit: How to Delete Cookies.

10. Governing Law

This privacy policy and all issues arising from it shall be governed by the laws of South Africa.